Frequently Asked Questions (FAQs)
We’ve shared our most frequently asked questions to ensure you know what you’re joining. If you have a question that isn’t answered below, don’t hesitate to contact us!
+ Where does our support go?
Your monthly contributions will go a long way to ensuring Ritchie has the funds available to provide high quality, equitable programming and maintain our facilities.
+ What do we receive for our support?
Visit this page for a full breakdown of the subscription support tiers. Every level includes a Ritchie Community League Membership, Ritchie Crew Discount Card, and the knowledge that you are helping the community continue to grow and support its residents.
+ When do we receive our swag?
To efficiently deliver this program, swag is delivered periodically. You will be contacted by a RCL representative for sizing information when applicable, as well as delivery details.
+ Are subscription fees or donations tax deductable?
No, unfortunately, as community leagues do not qualify as a registered charity, tax refunds will not be issued for any donations or subscription contributions.
+ What if we have purchased a membership already?
If you've already purchased your RCL membership, please indicate on your purchase. You will receive a new membership card before the end of August for the next year.
+ What if we require a family membership?
All subscribers will receive a family membership when they sign up.
+ Can I join if I live outside of Ritchie Community?
Yes! Please make sure you have a valid membership from your home Community League. Visit the Edmonton Federation of Community Leagues webpage for details. You may receive an associate membership to Ritchie if requested. You will also need to make arrangements to pick up the physical items of your subscriptions. (we only deliver within the Ritchie Neighbourhood.
+ Can we cancel at anytime?
Yes, we understand that circumstances can change at any time. Should you require modifying your subscription, cancel through your user profile, or by contacting us for support.
+ Will the Ritchie Crew Subscription Change?
The Ritchie Crew Subscription may change from time to time, and although we will do our best to notify you in advance, this may not be possible. Our participating businesses and third-party service providers may vary the offers that they are able to provide subscribers or stop participating all together without notice. If that happens, we will try to work with you to figure out a solution but we cannot promise that we will be able to do so. If you have any questions, please contact us.